Refund & Return Policy

Effective Date: July 15, 2026

At RJ Naturals and Foodz Products, we are committed to delivering fresh, high-quality food products. Due to the nature of our products, we follow a strict Refund and Return Policy to ensure food safety and customer satisfaction.

Returns

As our products are edible and perishable, we do not accept returns or exchanges once an order has been delivered.

However, a return or replacement request may be considered if:

  • You receive a damaged product.
  • You receive the wrong product.
  • The product is missing from your order.
  • The product is expired at the time of delivery.
  • The product packaging is tampered with or opened before delivery.

Reporting an Issue

If you experience any of the above issues, please notify us within 24 hours of delivery by contacting our customer support team.

To help us process your request quickly, please provide:

  • Order Number
  • Product Name
  • Clear photographs of the product and packaging
  • A brief description of the issue

Requests received after 24 hours of delivery may not be eligible for replacement or refund.

Refund Eligibility

After reviewing your request, RJ Foodz may approve one of the following:

  • Replacement of the affected product.
  • Full refund.
  • Partial refund (where applicable).
  • Store credit for future purchases.

Refunds are issued only after verification of the claim.

Refund Process

If your refund is approved:

  • Refunds for prepaid orders will be credited to the original payment method.
  • Processing time is generally 5–10 business days, depending on your bank or payment provider.
  • Cash on Delivery (COD) refunds, where applicable, may be processed through bank transfer or another mutually agreed method.

Non-Refundable Situations

Refunds or replacements will not be provided for:

  • Change of mind after purchase.
  • Incorrect delivery address provided by the customer.
  • Failed delivery due to customer unavailability.
  • Minor variations in colour, texture, aroma, or packaging that do not affect product quality.
  • Damage caused after the product has been delivered.
  • Requests made beyond the specified reporting period.

Order Cancellation

Orders may be cancelled only before they are processed or dispatched.

Once an order has been packed or shipped, it cannot be cancelled.

If an eligible cancellation is approved, the refund will be processed to the original payment method.

Contact Us

For refund, return, or replacement requests, please contact us:

RJ Naturals and Foodz Products
Email: info@rjnaturalsandfoodz.com
Phone: +91 9976016051
Website: www.rjnaturalsandfoodz.com

Our customer support team will respond as quickly as possible and assist you in resolving your concern.

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